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Catégories
CAREERS
Articles
Unsolicited job applications
1
I would like to apply for a job with Courir. What should I do?
CONTACT US
Articles
Contact us
44
How do I contact customer service ?
LOYALTY PROGRAM
Articles
How do I join the loyalty programme?
4
How do I join the loyalty programme?
Is my loyalty card valid in another country?
0
Au bout de combien de temps ma carte de fidélité expire-t-elle ?
2
Is my loyalty card valid in another country ?
Cost of the card
5
Does the MyCourir programme cost anything ?
Merging cards
0
I have several loyalty cards and I only want to keep one. What should I do?
Terms and Conditions of Use
0
How do I leave the loyalty program ?
0
How do I access the general terms and conditions of use (T&C) of the loyalty program ?
Earning points
2
How do I earn points?
1
Are the points valid for life ?
0
I want to know what my points balance is What should I do?
Advantages of the program
2
What are the advantages of the program ?
1
I didn't get my birthday voucher. Why?
Use of offers
0
Do I lose my advantage if I return an item purchased with a loyalty voucher ?
3
How do I use my birthday voucher ?
0
Is my offer valid on all the items on my receipt ?
3
How do I use my welcome voucher ?
2
How do I use my loyalty tier?
Tier discount
0
How can I benefit from my tier advantage ?
Products Excluded from the tier offers
0
Is my tier offer valid on all products ?
When I make a purchase on the site, when are the points added to my loyalty card?
0
Comment bénéficier de mon avantage palier en ligne ?
0
Est-ce que je perds mes points fidélité si je fais le retour d'un article acheté avec un palier ?
0
How can I benefit from my online loyalty offers?
0
When I make a purchase on the site, when are the points added to my loyalty card?
MY ACCOUNT
Articles
Account creation
2
How do I create an account ?
Logging in to your account
0
How do I login to my account ?
Linking the card to your online account
3
How do I link my loyalty card to my online account ?
Changing contact information
1
How do I change my account information ?
Forgotten your password ?
0
I've forgotten my password, how can I find it ?
My personal data
0
Is my personal data protected ?
Newsletter
0
I would like to receive email/sms communications from Courir. What should I do ?
0
How do I subscribe/unsubscribe to the Newsletter ?
MY ORDER
Articles
Placing the order
1
How do I place an order?
Modifying an order
6
How do I modify my order ?
Promo code
4
How do I use my promotional code ?
0
Why doesn't my promotional code work ?
Getting my invoice
1
How do I get the invoice for my order ?
Payment methods
32
What payment methods are accepted ?
Order debit
0
When will my bank account be debited ?
Parcel
0
How big is the parcel in which I will receive my order ?
Promotional offers
0
Can batch offers be combined?
MY DELIVERY
Articles
Delivery time
229
What is the delivery time for my order ?
37
What is the cost of shipping ?
Collecting my parcel
27
How do I collect my parcel from the store ?
0
How do I collect my parcel from a pick-up point ?
L'ETRANGER
2
Is delivery abroad possible?
Receiving my order
0
What should I do if my order is not compliant?
0
I have received my order but it is incomplete. Why did I receive it?
MY RETURNS & REFUNDS
Articles
What are the conditions for making a return?
107
What are the conditions for making a return ?
What are the refund methods?
2
What are the refund methods ?
How long does it take to refund my order?
15
How long does it take to refund my order ?
What should I do if my article has a defect ?
2
What should I do if my article has a defect ?
How do I make my return ?
35
Comment faire mon retour ?
2
How do I return my guest order ?
Online order exchange
0
Can I exchange my order online?
MY GIFT CARD
Articles
The Courir gift card
28
The Courir gift card
Buying a gift card
5
How do I buy a gift card ?
Using my gift card
10
How do I use my gift card ?
Gift cards & Loyalty
0
Do I earn points if I pay with a gift card ?
0
Do I earn points if I buy a gift card ?
Gift card validity
0
How can I find out the balance of my gift card and its validity date ?
1
My gift card is no longer valid. What should I do ?
E-RESERVATION
Articles
e-reservation
2
What is an e-reservation ?
e-reservation
2
How do I make an e-reservation ?
OTHER
Articles
Size guide
1
Where is the size guide ?
Visual content social networks
0
How can I have my social network visuals removed from the site?
0
Why is a photo from my social networks on the site?
MY VISIT TO THE SHOP
Articles
PRODUCTS
Articles
COVID-19
Articles
PARTNER PROGRAMM
Articles
Définition
0
What is the Partner Programme?
Buying a product through the partner programme
0
How can I identify a Partner item ?
5
Can I take advantage of the MyCourir programme on my Partner order ?
0
What is the time and cost of a Partner delivery ?
1
How do I return a Partner item ?
0
How do I get my invoice ?
0
Can I buy a Courir and Partner Programme product in the same order ?
MODE INVITE
Articles
LE PRINCIPE
0
En quoi consiste le mode invité ?
SPECIAL QUESTIONS COVID-19
Articles
Returns
5
I bought an item on the site but I don't want to make a postal return at my expense
0
I bought an item in shop before the lockdown, how do I return/exchange it?
Courir Gift Card
0
My Courir gift card expires during the containment period, will it be extended?
Personal data
Articles
Use of my personal data
0
For what purposes is my personal data used?
Collection of my personal data
0
How is my personal data collected?
Retention of my personal data
0
How long will my personal data be kept?
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